Every customer ticket. Raise to resolution.
SUKI Ticketing runs the full support lifecycle across every SUKI product. Customers raise issues, implementation triages, team leads route and developers fix, with every step tracked, timed and reported.
Every ticket, every SLA, on one screen
Live counts for open, in-progress, waiting-for-client, completed and reopened tickets, with an SLA monitor and trends over time.
- SLA breached, at-risk and paused at a glance
- Created vs completed, week by week
- Status distribution for the whole book
A governed workflow from raise to resolution
Every ticket moves through implementation review, team lead, developer, internal approval and client approval. Nothing skips a step.
- Eight-stage workflow with owner and SLA
- BRDs, screenshots and documents on the ticket
- Staff-only comments for the team
One queue for everything that needs sign-off
New requirements, closures, implementation, team lead and client approvals wait in one place, filtered by product and customer.
- Approve or reject with a reason
- Queues per approval type
- Counts per product line
Real numbers for management reviews
Company-wise and team-wise workload, aging, SLA compliance and time logged, ready to export.
- Tickets summary by status and priority
- SLA and aging with breach tracking
- Team performance and time tracking
Everything you need, nothing you don't.
SUKI Ticketing shares one database with the rest of the SUKI suite, so every entry is made once and used everywhere.
Smart ticket raising
Module and page pickers, priority, expected date, attachments and bulk Excel import.
Ticket master
Search and filter thousands of tickets, then export any view to Excel or CSV.
SLA monitor
Breached, at-risk, paused and waiting tickets flagged before customers chase.
Chargeable tickets
Billable changes with amount, reason and client approval in their own register.
Discussion tickets
Customer meetings logged with attendees, time spent, notes and linked tickets.
Client announcements
Release notes and new features e-mailed to every client in one step.
12 features in the full list, if you want the detail.
Each person sees only what they own.
Dashboards, queues and actions adapt to the role, so customers, implementation, team leads and developers each work from their own view.
System Admin
Masters, assignments, users and every report.
Implementation
Reviews new tickets and owns the customer.
Team Lead
Routes work to developers and approves fixes.
Developer
Works the ticket and submits it for approval.
Customer Care
Logs calls and general tasks for follow-up.
Client
Raises tickets, tracks them and approves the result.
Full audit trail
Every action logged with actor and timestamp.
AI assistant
Answers ticket and workflow questions instantly.
Four steps, start to finish.
Raise
The customer or our team raises a ticket against the right product, module and page.
Route
Implementation reviews it and the team lead assigns a developer, with the SLA running.
Fix
The developer works the ticket and submits it for internal approval.
Approve
The client approves the fix and the ticket is completed, then closed.
SUKI ERP, CRM, HRMS, Planner, Tools and our mobile apps. Each ticket is tagged to a product, module and page, so it reaches the right specialist.
